+92 333 2148682

Refund Policy

Refund Policy for Digital Marketing Services

Imran Amin

Effective Date: 01 / August / 2025

At Imran Amin, we are committed to providing high-quality digital marketing services to our clients. However, we understand that there may be instances when clients are not fully satisfied with the results. This Refund Policy outlines the terms and conditions under which refunds may be considered.

1. General Terms

By engaging with our services, clients agree to the following refund terms. All refund requests must be submitted in writing and will be evaluated on a case-by-case basis. Our goal is to ensure customer satisfaction while maintaining fairness for both parties.

2. Refund Eligibility

Refund requests will only be considered under the following conditions:

2.1 Service Failure

If the client believes that the digital marketing services provided do not meet the standards outlined in the Service Agreement or Contract, they must notify us within 03 days from the date of service delivery. The following must be met for eligibility:

  • The service must not have been delivered as specified in the agreed scope of work.

  • The client must provide detailed evidence or examples of how the service was not delivered in accordance with the contract.

2.2 Delayed Services

If the services are significantly delayed beyond the agreed-upon timeframe due to reasons under our control, clients may be eligible for a partial refund. Delays caused by the client’s failure to provide necessary materials or approvals will not be eligible for a refund.

2.3 Service Cancellations by Imran Amin

If we terminate the service agreement due to reasons within our control, we will offer a refund for the uncompleted portion of the service, calculated proportionally based on the payments made for the work not yet performed.

3. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

3.1 Dissatisfaction with Results

  • Digital marketing results, such as improvements in search rankings, lead generation, or sales, cannot be guaranteed due to the ever-changing nature of digital marketing. As such, dissatisfaction with final results is not a valid reason for a refund.

  • Clients should understand that digital marketing is an ongoing process, and it may take time for measurable results to appear.

3.2 Failure to Follow Recommendations

  • If the client does not implement or follow our recommendations, changes, or strategies, any negative results will not be considered grounds for a refund.

3.3 Campaign Suspension

  • If a digital marketing campaign is suspended due to client actions, such as delayed payment or a request to pause or terminate the campaign prematurely, no refund will be issued for work already completed.

3.4 Client Cancellations

  • If a client terminates the service agreement before the project is completed, no refund will be provided for services rendered up until that point. However, we will provide the client with the work completed at that time.

3.5 Delays Caused by the Client

  • If delays in the project or campaign are caused by the client, such as failure to provide required materials, approvals, or feedback, we will not issue a refund for the delay.

4. Refund Process

4.1 Request Submission

  • Clients must submit a formal refund request in writing, outlining the reason for the request and providing any supporting documentation or evidence.

  • Refund requests must be submitted within [insert number] days of service delivery. After this period, refund requests will not be accepted.

4.2 Evaluation of Request

  • Once the refund request is received, our team will evaluate the claim based on the criteria outlined in this policy.

  • We will respond to the client’s request within 14 business days. If a refund is deemed eligible, we will process it accordingly.

4.3 Refund Processing

  • If a refund is approved, it will be processed within 14 business days.

  • Refunds will be issued through the same payment method used for the original transaction. Any processing fees associated with refunds may be deducted from the refund amount.

4.4 Partial Refunds

  • If a refund is granted, it may be partial, depending on the scope of work completed. The refund will be calculated based on the value of the uncompleted portion of the service.

5. Special Circumstances

In the event of unforeseen circumstances or other exceptional situations, we may consider alternative forms of compensation instead of a refund, such as:

  • Offering additional services to make up for any perceived shortcomings.

  • Extending the project timeline to ensure the agreed-upon services are completed satisfactorily.

6. Amendments to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website with an updated effective date. Clients are encouraged to review this policy periodically.

7. Contact Information

For any questions regarding this Refund Policy, or to submit a refund request, please contact us at:

Imran Amin

53A/1 South Central Ave – Phase 2 – DHA  – Karachi – Paksitan
Phone: +92 333 2148682

By using our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

This Refund Policy ensures clarity and fairness for both parties involved. It is important to manage expectations around the nature of digital marketing services, where results can depend on various external factors and are not guaranteed.